Binck Investors Bank (incl. Alex Investors Bank)
Service & Testing Center/Functional Management at Binck Investors Bank (incl. Alex Investors Bank)
June 2009 – June 2010
website: www.binck.nl
Mainly responsible for any if not all incidents received by STC concerning Europort, BinckBank’s webbased brokerage tool. Also to be the filter in when such incidents are meant for FB (Functional Management).; change management and educating users on new systems and procedures; resolving day-to-day user issues (1st and 2nd line), and troubleshooting.